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OUR POLICIES

This privacy policy sets out how Northwood Trail (Jollydays Luxury Camping Ltd) uses and protects any information that you us when you use this website.


Jollydays Luxury Camping Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Jollydays may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13/02/2019.


WHAT WE COLLECT


We may collect the following information:


Name and job title


Contact information including email address


Demographic information such as postcode, preferences and interests


Other information relevant to customer surveys and/or offers


WHAT WE DO WITH THE INFORMATION WE GATHER


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


Internal record keeping.


We may use the information to improve our products and services.


We may periodically send promotional email about our various brands, new products, special offers or other information which we think you may find interesting using the email address which you have provided.


From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.


We may use the information to customise the website according to your interests.


SECURITY


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


HOW WE USE COOKIES


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.


The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We also use cookies for data personalisation (remarketing) and/or measurement (conversions) as part of our advertising campaigns via our marketing partner Newsquest. These cookies remember websites you have visited and help Newsquest learn what you’re interested in so they can show you relevant adverts on other websites. Switching off these cookies will mean adverts you encounter while you are visiting other sites will be less relevant to you and your interests.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES


Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.


 Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


CONTROLLING YOUR PERSONAL INFORMATION


You may choose to restrict the collection or use of your personal information in the following ways:


Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@northwoodtrail.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to hello@northwoodtrail.co.uk.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


COMPANY DETAILS


Jollydays Luxury Camping Ltd. Trading as Northwood Trail Registered company number. 6792429, Companies House, Cardiff


Registered office: Sunley Hill, Welburn, Nunnington, York, YO62 5XQ

The information contained in this website is for general information purposes only. The information is provided by Jollydays and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Jollydays. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Jollydays takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
COMPANY DETAILS Jollydays Luxury Camping Ltd. Registered company number. 6792429, Companies House, Cardiff
Registered office: Sunley Hill, Welburn, Nunnington, York, YO62 5XQ

The Northwood trail is operated by Jollydays Luxury Camping Limited, herein after also known as “Northwood Trail”, or the “company” or “us”, reserves the right to change the website, including prices and terms and conditions without notice. Use of the Northwood Trail website constitutes acceptance of the company’s Terms and Conditions and Privacy Policy.
All tickets include VAT.
Visitors are admitted on purchase of a valid ticket
The person booking and or paying for tickets, where they are booking on behalf of other people, is responsible for disseminating the appropriate information to those persons.
Children under 16 cannot enter without an adult. Cars brought to the trail and parked entirely at the owners/ drivers risk. Staff reserve the right to eject any visitor for inappropriate behaviour, such as aggression, foul language, littering, having picnics, smoking on the trail and presenting a fire hazard…
There are no refunds on tickets, nor cancellations from tickets bought online. Admittance may be deferred if there is no access to the trail for instance in storm conditions or any circumstance where the staff deem it is not safe for the public to enter
. Even when the trail is open, staff may in the interests of public safety close off an area of the trail, for instance to allow tree chainsaw work. This is not a cause for refunds. Visitors must observe all health and Safety signs and / or directions given by staff, including the instruction to evacuate a part or the whole of the site.
Visitors are responsible for any children they bring to the trail, and are responsible for appropriate clothing and footwear allowing for the prevailing conditions on the day. Picnics are not permitted in the sanctuary because of litter, waste food and wildlife.
Sorry, no dogs because of wildlife and young children. Because of fire hazards, Smoking is only allowed in the woodland kitchen courtyard where we have fire buckets to safely dispose of fag butts.
HAZARDS
By its very nature, the Trail is a natural environment and in working to preserve and enhance the woodland and its bio diversity, and create a sense of freedom which is part of the charm and why many people come, there are natural hazards such as ponds, ditches, uneven ground, tree roots, insects, and poisonous plants.
You are entering a natural environment so depending on the time of year and conditions the trail may be dusty, muddy, wet, and slippery with uneven surfaces and trip hazards such as tree roots. There may also be wood camp fires, as well as natural play equipment.
Lighting is non-existent, or extremely limited along the trail, and can be dark under the tree canopy even on cloudy days in summer.
We want you to have an enjoyable experience. On arrival you will be pointed to the health and safety sign at the beginning of the trail.
PRIVACY
Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please uncheck the “email contact” box during the enquiry or booking process online. You may also opt out of receiving emails at any time by contacting us or clicking the unsubscribe link in the e-mail. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, nor seen, by us. For more information, please read our Privacy Policy document.
Any complaints should be raised with staff at the time who will address issues. Any written complaints should be sent in writing via e-mail to hello@northwoodtrail.co.uk or to the registered office at Sunley Hill, Muscoates, York YO62 5XQ. Please note any complaints received after 7 days cannot be reliably investigated.

NORTHWOOD TRAIL ACCESS STATEMENT

Northwood Trail is an off grid, eco, fairy trail through the woods, incorporating rustic fairy and goblin houses, both on stumps and in trees. There are natural focal points along the way, such as Elven chairs, willow wall maze, and fairy ring, as well as fairy doors on trees and fairy treehouses and walkways. This is complemented by a low impact café / reception, toilets, storytelling and “fairy museum” (fairy and woodland creature artefacts from the collection of a Victorian professor, e.g. clothing, shoes, jewellery etc.)
Northwood Trail is an off grid, eco, fairy trail through the woods, incorporating rustic fairy and goblin houses, both on stumps and in trees. There are natural focal points along the way, such as Elven chairs, willow wall maze, and fairy ring, as well as fairy doors on trees and fairy treehouses and walkways. This is complemented by a low impact café / reception, toilets, storytelling and “fairy museum” (fairy and woodland creature artefacts from the collection of a Victorian professor, e.g. clothing, shoes, jewellery etc.)
Pre arrival
The trail is limited in size and car parking, so tickets must be booked through our website, this does mean limited availability and you may need to book well in advance to avoid disappointment.
Profoundly deaf and blind people do need to be accompanied because of the rustic nature of the trail.
Arrival
On arrival please head to the café / reception where your tickets will be checked. The paths and tracks are uneven in nature and as such can cause trip hazards to anybody, this is a rustic eco trail, we have avoided the use of tarmac and other materials not sympathetic to the woodland.
Facilities
There is car parking for approximately 60 cars in an existing woodland glade, to minimize disturbance to the woods. You will need a valid badge to park in the disabled parking spaces. From the car park it is approximately 200 – 300 metres to the start of the trail. In very busy periods it may be 400 – 500m walk from an overflow carpark)
The reception, café, toilets, storytelling space and fairy museum are housed in a simple single storey shed, painted black to blend into the woodland, this is set on a base of permeable terram and stone, so rain runs off into the ground. There is an entrance ramp and a disabled toilet in the café, toilets are also provided on the outside of the building.
Because of the magical nature of this experience (and the off grid limitations we face), light levels are kept very low in both the café and the museum. Lantern walks during twilight or darkness will also be very dark with little background lighting to disturb wildlife.
There are approximately 1.5 km of trails and paths, tracks are wide enough for wheel chair users and are permeable surfaces to allow rainwater to pass through. At certain parts of the trail at certain times of the year access to wheelchair users may be limited because of safety.
The woodland setting means the trail is off grid and minimal electricity is used, this is generated by a solar array and batteries. All effluent is dealt with on site with the construction of a reed bed system, so we ask that only toilet paper be put down the toilets.
Access is available to all users, young, old, disabled and able bodied alike, visitors not wishing to tackle the long walks, can still experience the woodland location and enjoy the fairy museum and café, which are located close to the vehicle track. There is disabled drop off if required close to the amenities, and the nearest parking bays to the entrance in the car park are for disabled drivers – a valid badge is required.
Assistance animals are welcome at Northwood but must be on a lead or harness at all times.
Emergency access – there is plenty of access to the proposed buildings for emergency vehicles, with a stoned track passing right by the café and fairy museum and a large turning area is at the front of the building.
Entrance access is from the existing entrance to the Jollydays glamping site, off the Stamford Bridge – Buttercrambe Road. This flat, straight, section of track is stoned and can become uneven and slightly muddy especially during the winter, the track splits to go into the Trail car park, or you can continue straight ahead for disabled drop off closer to the café – please email us first if you require this.
We do not have public wifi on site and mobile phone reception may be intermittent and can’t always be relied upon

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